1. Introduction

Global Connect Resources Sdn Bhd ("we," "us," or "our") values your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our services, including our Facebook App, Messenger Chatbot, and website for car appointment bookings, promotional offers, and customer inquiries.

By using our services, you consent to the data practices described in this policy.

2. Information We Collect

To provide efficient car services and answer your inquiries, we collect the following data:

a. Information You Provide Directly

  • Personal Identification: Name, phone number, and email address (collected when you book an appointment or sign up for promotions).

  • Vehicle Details: Car make, model, year, license plate number, and service history (required for accurate appointment scheduling).

  • Inquiry Data: The content of questions or messages you send us regarding our services, pricing, or troubleshooting.

b. Information Received from Facebook (Meta)

If you interact with us via Facebook Login or Messenger, we may receive limited public profile information that you have authorized Facebook to share, such as:

  • Your name and profile picture.

  • Language preference and time zone.

  • A unique User ID tied to our specific app/page.

c. Automated Data

We may collect technical data such as your device type (mobile/desktop) to optimize the display of our appointment calendar and chat interface.

3. How We Use Your Information

We process your personal data for the following specific purposes:

  1. Appointment Management: To schedule, confirm, or reschedule car service and maintenance appointments.

  2. Customer Support: To verify your identity and answer your questions about our services.

  3. Marketing & Promotions: To send you vouchers, seasonal car service offers, or updates (only if you have opted-in/consented).

  4. Service Improvement: To analyze common questions and improve our automated responses.

4. Data Disclosure

We do not sell your personal data. We may share your information only in the following cases:

  • Service Providers: With trusted third-party systems used to manage our booking calendar or send SMS reminders (e.g., cloud-based CRM tools).

  • Legal Compliance: If required by Malaysian law (PDPA) or to comply with a legal process.

5. Data Retention and Deletion (Facebook Compliance)

We retain your personal data only as long as necessary to fulfill the service requested or as required by law.

How to Request Data Deletion

In accordance with Facebook Platform rules and the PDPA, you have the right to request the deletion of your data.

  • Option 1 (Automated): If you are using our Messenger bot, type "Delete My Data" in the chat to trigger an automated removal request.

  • Option 2 (Email Request): You may email our Data Protection Officer at the address below with the subject line "Data Deletion Request". We will remove your data within 21 days and notify you upon completion.

6. Security

We implement reasonable security measures (physical, electronic, and procedural) to safeguard your personal information against unauthorized access, misuse, or loss.

7. Your Rights (PDPA Malaysia)

Under the Personal Data Protection Act 2010 (Malaysia), you have the right to:

  • Request access to the personal data we hold about you.

  • Request correction of any inaccurate data.

  • Withdraw your consent for us to process your data for marketing purposes.

8. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

  • Company Name: Global Connect Resources Sdn Bhd

  • Email: pdpa@globalconnect.com.my

  • Phone: +6012-6277440

  • Address: 2412, Jalan Perusahaan, Perai Industrial Complex, 13600, Perai, Penang